Order the Hearth — Beta Edition

Beta Batches are made available earlier, and are a smaller run for those early customers that are up for helping us shape the product and experience. Public Batches are the first higher volume productions run of the Hearth, which will be available a bit later.

Depends which batch you go for. Beta batches ship within weeks of ordering, while the Public batches are available from early 2027. If things change, we’ll let you know and generally keep you updated.

To secure your spot on a production run, all you’re required to do is pay the refundable Hearth deposit now, and the subscription doesn’t start until the devices have shipped and you’re through your initial free period.

For the beta batches we’re shipping to the US, UK, Canada, and countries in the EU first. The devices work internationally, but we can’t ship them everywhere yet. We’ll expand to more regions as quickly as we can.

You can choose 2, 3, 4 or 5 locations. We know some families span more; we’re starting with 5 during the beta and may raise the cap later.

Running Higlo’s real-time communication service has ongoing costs, we lease network capacity and operate secure low-latency infrastructure so calls feel instant and natural. The subscription model lets us include the hardware you need up front and keep the service reliable over time.

We don’t yet know our long-term running costs exactly, but your subscription price is locked for life, including your discount, which is also for life. If our costs go down over time, we’ll pass those savings through, and your lifetime discount still applies.

Yes. You can cancel any time, even after your first month, and we’ll arrange collection of the devices. You can also cancel your pre-order before shipment for an instant refund of your deposit. You can cancel through the web-portal, and if you don’t have access to that yet, just send us a message for an instant refund.

You can cancel any time, even after your first month, and we’ll arrange collection of the devices, and your deposit will be refunded. You can also cancel your order before shipment for an instant refund of your deposit. You can cancel through the web-portal, and if you don’t have access to that yet, just send us a message for an instant refund.

Yes — that’s the default. During checkout you give us a delivery address for each Hearth (or one address for all of them, if you’d rather hand them out yourself). Before anything ships, we’ll email you to confirm every address, in case someone’s moved.

No. One “owner” household can manage all linked Hearths, set up once, then everyone just enjoys the connection and using Higlo.

Higlo uses shared family spaces, step into a space on your TV and your loved ones see you’re there and can drop in. No ringing, no missed calls, just natural, living-room-to-living-room moments. You don’t dial; you simply open the space that belongs to you, if Grandma & Grandpa are there, you’re connected instantly; if not, you can hang out, draw, play a mini-game, or leave a note until they arrive.

At launch, Higlo-to-Higlo is the best and only officially supported mode. A companion mobile app is on the roadmap so when you’re on the road, or away from home, you can join in the call, or read a goodnight story too.

Higlo is optimized end-to-end for its own calling engine and experience, while also designed to be safe for kids and limit the possibility of calls and interactions with strangers. We hope to add support for third-party platforms in the longer-term but this will not in be in the first release, as we have to find the right way to do this safely, that also doesn’t degrade the call quality and experience for our regular family users.

A simple gesture interface (hold your hand up to activate, wave to select, click your fingers to choose), designed to be used by all ages and regardless of what language you speak. Plus optional voice commands for more advanced functionality. No tiny remotes to lose and no fingerprints on the TV.

Day-to-day use happens on the Hearth on the TV. There’s no setting menu there to break things, or cause any issues. For occasional setup, naming spaces, choosing who’s in each one, you’ll use the Higlo Web Portal from your phone or laptop.

Every Hearth has a physical lid that slides over cameras and cuts the power to the microphones, when you’re not using it, an unmistakable on/off switch. We don’t access your personal data when on calls, and there’s no advertising.

Your subscription includes free hardware upgrades. When we release a new Hearth, we’ll give you the option to swap your old ones if you like.