Welcome to Pommelhorse Ltd ("we," "us," "our"). We are an early-stage technology company dedicated to helping families communicate more effectively. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (the "Site") and when you interact with us, for example by placing a pre-order or responding to surveys. We value your privacy and aim to be transparent about our data practices.
Company Name: Pommelhorse Ltd
Address: 387 Easter Road, Edinburgh, EH6 8HU, UK
Contact Email: privacy@pommelhorse.com
If you have any questions about this Privacy Policy or how we handle your personal data, feel free to reach out to us at the contact email above.
We strive to collect only the data we need to provide our services effectively. The primary ways we collect your data include:
If you respond to our emails or surveys, we may collect the information you provide in those responses.
We do not use tracking cookies, and we do not build profiles of your browsing behaviour across other sites.
Our website may, however, collect minimal technical information (e.g., IP address, browser type) in standard server logs, for security and troubleshooting purposes only.
We may collect and analyse non-personally identifiable information about how visitors find our website (e.g., referral channels) and how they engage with it (e.g., sign-up rates). This data is anonymized and aggregated, meaning it cannot be traced back to any individual.
We only use your data for the purposes described in this policy:
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
Payment processing is handled by Stripe, which securely processes your payment details. We do not store your full payment card details.
Data Storage: We use trusted third-party services providers, to manage our customer list, when you sign up, place an order, your information are securely stored in storage systems.
Security Measures: We take reasonable measures to protect your personal data, including secure connections (HTTPS) and limited access controls. However, please note that no method of data transmission or storage is 100% secure.
We may share your personal data with third-party processors when necessary to operate our business:
We do not sell or rent personal data to third parties under any circumstances.
We have chosen not to use any tracking or advertising cookies on our Site, and we do not collect data about your browsing activities across other websites. If you arrive from one of our adverts, we measure that advert's performance server-side (see Third-Party Services above) — without cookies.
Strictly Necessary Cookies (if any): We may use minimal, essential cookies or local storage to make the Site function properly, but these do not track your actions beyond our Site.
We keep your data only as long as necessary for the purposes set out in this policy, or as required by law. For example, we will store your email address for as long as you remain on our waiting list or actively subscribe to our product, or are on a product pre-order. You can request deletion of your personal data at any time (see "Your Rights" below).
You have rights to access, correct, delete, restrict, or object to processing of your personal data. You may also request a copy of your data or withdraw consent at any time. To exercise these rights, contact us at privacy@pommelhorse.com
An account for our services is primarily aimed at adult users. We do not knowingly collect personal data from children under the age of 16 without verifiable parental consent.
If you are located outside of the country where our servers or third-party service providers are located, please note that we may transfer your personal data across international borders. In doing so, we will ensure adequate protection for your data in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will revise the "Last Updated" date at the bottom of this page and, when required, notify you via email or a prominent notice on our Site.
If you have any questions or concerns about this Privacy Policy or our data practices, feel free to get in touch:
Email: privacy@pommelhorse.com
Address: 387 Easter Road, Edinburgh, EH6 8HU, UK
We appreciate your trust in us and are committed to keeping your personal data secure. Thank you for reading our Privacy Policy.
The Privacy Policy was last updated on the 4th of September 2025.