Our Privacy Policy

Introduction

Welcome to Pommelhorse Ltd (“we,” “us,” “our”). We are an early-stage technology company dedicated to helping families communicate more effectively. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (the “Site”) and when you interact with us, for example by placing a pre-order or responding to surveys. We value your privacy and aim to be transparent about our data practices.

Who We Are

Company Name: Pommelhorse Ltd
Address: 387 Easter Road, Edinburgh, EH6 8HU, UK
Contact Email: privacy@pommelhorse.com

If you have any questions about this Privacy Policy or how we handle your personal data, feel free to reach out to us at the contact email above.

What Data We Collect

We strive to collect only the data we need to provide our services effectively. The primary ways we collect your data include:

Pre-order and Payment

Name
Email address
Billing address
Shipping address (if applicable)
Payment details (processed securely via Stripe, we do not store full card details)
Order history (e.g., subscription for beta batch, deposit for Batch 1)

Waiting List Sign-Up Form:

Name (optional or required as per your form)
Email address

Email Communications and Surveys:

If you respond to our emails or surveys, we may collect the information you provide in those responses.

Automatically Collected Information:

We do not use any tracking cookies or tools that track your browsing behaviour across other sites.
Our website may, however, collect minimal technical information (e.g., IP address, browser type) in standard server logs, for security and troubleshooting purposes only.
We may collect and analyse non-personally identifiable information about how visitors find our website (e.g., referral channels) and how they engage with it (e.g., sign-up rates). This data is anonymized and aggregated, meaning it cannot be traced back to any individual.

How We Use Your Data

We only use your data for the purposes described in this policy:

To Process Pre-orders and Subscriptions: Manage and fulfill beta subscriptions and Batch 1 deposits, communicate order status and updates, deliver products and services you have pre-ordered.
To Communicate With You: We add your name and address to our list and send you updates about your order, our product, surveys, or other relevant information.
To Improve Our Services: Information collected from surveys or your feedback helps us refine and enhance our product offerings.
Compliance and Protection: We may use data to comply with legal obligations or protect our rights and interests (e.g., legal claims, fraud prevention).

Our Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Contractual Necessity: When you place a pre-order or subscription, processing your data is necessary to fulfil your order.
Consent: When you sign up for our waiting list, you consent to receive communications from us. You can withdraw this consent at any time by unsubscribing or contacting us.
Legitimate Interests: We may process certain data (e.g., anonymized survey feedback) to understand user needs and improve our services.

How We Store and Protect Your Data

Payment processing is handled by Stripe, which securely processes your payment details. We do not store your full payment card details.
Data Storage: We use trusted third-party services providers, to manage our customer list, when you sign up, place an order, your information are securely stored in storage systems.
Security Measures: We take reasonable measures to protect your personal data, including secure connections (HTTPS) and limited access controls. However, please note that no method of data transmission or storage is 100% secure.

Third-Party Services

We may share your personal data with third-party processors when necessary to operate our business:

Stripe: For secure payment processing
Other Service Providers: If we engage additional services (e.g., survey platforms), they will only process personal data under our instructions and in compliance with applicable data protection laws.

We do not sell or rent personal data to third parties under any circumstances.

Cookies and Tracking

We have chosen not to use any tracking or advertising cookies on our Site. We do not collect data about your browsing activities across other websites.

Strictly Necessary Cookies (if any): We may use minimal, essential cookies or local storage to make the Site function properly, but these do not track your actions beyond our Site.

How Long We Keep Your Data

We keep your data only as long as necessary for the purposes set out in this policy, or as required by law. For example, we will store your email address for as long as you remain on our waiting list or actively subscribe to our product, or are on a product pre-order. You can request deletion of your personal data at any time (see “Your Rights” below).

Your Rights (GDPR and Other Regions)

You have rights to access, correct, delete, restrict, or object to processing of your personal data. You may also request a copy of your data or withdraw consent at any time. To exercise these rights, contact us at privacy@pommelhorse.com

Children’s Privacy

An account for our services is primarily aimed at adult users. We do not knowingly collect personal data from children under the age of 16 without verifiable parental consent.

International Data Transfers

If you are located outside of the country where our servers or third-party service providers are located, please note that we may transfer your personal data across international borders. In doing so, we will ensure adequate protection for your data in accordance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will revise the “Last Updated” date at the bottom of this page and, when required, notify you via email or a prominent notice on our Site.