Our Privacy Policy

Introduction

Welcome to Pommelhorse Ltd (“we,” “us,” “our”). We are an early-stage technology company dedicated to helping families communicate more effectively. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (the “Site”) and when you interact with us, for example by joining our waiting list or responding to surveys. We value your privacy and aim to be transparent about our data practices.

Who We Are

Company Name: Pommelhorse Ltd
Address: 387 Easter Road, Edinburgh, EH6 8HU, UK
Contact Email: privacy@pommelhorse.com

If you have any questions about this Privacy Policy or how we handle your personal data, feel free to reach out to us at the contact email above.

What Data We Collect

We strive to collect only the data we need to provide our services effectively. The primary ways we collect your data include:

Waiting List Sign-Up Form:

Name (optional or required as per your form)
Email Address

Email Communications and Surveys:

If you respond to our emails or surveys, we may collect the information you provide in those responses.

Automatically Collected Information:

We do not use any tracking cookies or tools that track your browsing behaviour across other sites.
Our website may, however, collect minimal technical information (e.g., IP address, browser type) in standard server logs, for security and troubleshooting purposes only.
We may collect and analyse non-personally identifiable information about how visitors find our website (e.g., referral channels) and how they engage with it (e.g., sign-up rates). This data is anonymized and aggregated, meaning it cannot be traced back to any individual.

How We Use Your Data

We only use your data for the purposes described in this policy:

To Communicate With You: We add your name and email address to our waiting list and send you updates about our product, surveys, or other relevant information.
To Improve Our Services: Information collected from surveys or your feedback helps us refine and enhance our product offerings.
Compliance and Protection: We may use data to comply with legal obligations or protect our rights and interests (e.g., legal claims, fraud prevention).

Our Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Consent: When you sign up for our waiting list, you consent to receive communications from us. You can withdraw this consent at any time by unsubscribing or contacting us.
Legitimate Interests: We may process certain data (e.g., anonymized survey feedback) to understand user needs and improve our services.

How We Store and Protect Your Data

Data Storage: We use trusted third-party services, such as Mailchimp, to manage our email lists. When you sign up, your name and email address are securely stored in Mailchimp’s systems.
Security Measures: We take reasonable measures to protect your personal data, including secure connections (HTTPS) and limited access controls. However, please note that no method of data transmission or storage is 100% secure.

Third-Party Services

We may share your personal data with third-party processors when necessary to operate our business:

Mailchimp: Used to manage email subscriptions, send automated emails, and handle contact lists.
Other Service Providers: If we engage additional services (e.g., survey platforms), they will only process personal data under our instructions and in compliance with applicable data protection laws.

We do not sell or rent personal data to third parties under any circumstances.

Cookies and Tracking

We have chosen not to use any tracking or advertising cookies on our Site. We do not collect data about your browsing activities across other websites.

Strictly Necessary Cookies (if any): We may use minimal, essential cookies or local storage to make the Site function properly, but these do not track your actions beyond our Site.

How Long We Keep Your Data

We keep your data only as long as necessary for the purposes set out in this policy, or as required by law. For example, we will store your email address for as long as you remain on our waiting list or actively subscribe to our communications. You can request deletion of your personal data at any time (see “Your Rights” below).

Your Rights (GDPR and Other Regions)

Depending on where you live, you may have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, unless we are legally required to keep it.
Right to Restrict Processing: You can ask us to restrict how we process your personal data.
Right to Data Portability: You can request a copy of your personal data in a commonly used format.
Right to Object: You can object to processing that is based on our legitimate interests.
Right to Withdraw Consent: Where consent is the legal basis of our processing, you have the right to withdraw it at any time.

To exercise these rights, please contact us at privacy@pommelhorse.com

Children’s Privacy

Our services are primarily aimed at adult users. We do not knowingly collect personal data from children under the age of 16 (or the relevant minimum age in your jurisdiction) without verifiable parental consent. If you believe we have collected such information, please contact us, and we will work to delete it promptly.

International Data Transfers

If you are located outside of the country where our servers or third-party service providers are located, please note that we may transfer your personal data across international borders. In doing so, we will ensure adequate protection for your data in accordance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will revise the “Last Updated” date at the bottom of this page and, when required, notify you via email or a prominent notice on our Site.