Higlo Pre-Order Terms & Conditions
Last updated: 06 September 2025
1. Nature of Pre-Order
A pre-order is an advance purchase. No products or services are provided immediately.
Beta Batch: secures a one-month subscription to receive devices earlier in a limited run.
Batch 1: secures your place in our first production run by paying a deposit, which may later be converted to a purchase.
2. Pricing & Payment
The price for the Beta Batch pre-order is a one-month subscription fee.
The price for the Batch 1 pre-order is a deposit amount shown at checkout.
All amounts are charged at the time of pre-order.
Prices are shown inclusive of taxes where required.
3. Delivery & Availability
Estimated shipping dates: Beta Batch in December 2025, Batch 1 in May 2026.
These dates are estimates only and may change. We will keep you updated.
Pre-orders are currently available in the US, UK, and EU.
4. Refunds & Cancellations
Beta Batch: You may cancel your subscription or pre-order at any time before shipment for a full refund. After the first month, you may cancel and we will arrange collection of devices.
Batch 1: When units are ready, you may choose to apply your deposit toward purchase or request a full refund.
If Higlo cancels or cannot fulfil your pre-order, you will receive a full refund.
5. Customer Responsibilities
Provide accurate contact and shipping information.
Ensure that payment details are valid at the time of order.
Respond promptly to communications regarding shipping and address confirmation.
6. Product & Service Disclaimer
The Hearths and Higlo service are in development. Features, specifications, and design may change.
Beta units may have limited functionality or early-stage features.
7. Privacy
Our Privacy Policy (available at https://higlo.co/privacy-policy) governs how we handle your personal data.
We do not access your personal call data and do not serve advertising
8. Liability
To the maximum extent permitted by law, Higlo is not liable for indirect or consequential losses arising from delays, cancellations, or product changes.
Nothing in these Terms limits liability for fraud, gross negligence, or where otherwise prohibited by law.
9. Governing Law
These Terms are governed by the laws of Scotland.
Any disputes will be subject to the exclusive jurisdiction of the courts in Scotland.
10. Contact
For questions about your pre-order, contact us at:
Email: hq@higlo.co
Address: 387 Easter Road, Edinburgh, EH6 8HU, UK